Conferences Home

2020 Consumer Insights Conference

96  Conferences held

10,000+  Attended

73%  From Industry

70%  C-suite and VP-level attendees

June 15-17, 2020 | Registration Open

June 15-17, 2020 | Hyatt Regency Austin



Early Bird Pricing – Ends May 15


Regular Pricing – Begins May 16

  • All conference passes are full access (There are no expo-only or partial attendance rates.)
  • Access to the networking app up to 6 weeks before the show to engage with other attendees and schedule meetings
  • Access to all conference and panel sessions



  • To experience the value of PIMA membership firsthand, non-member companies may attend one PIMA Industry Insights Conference and one PIMA Consumer Insights Conference. This applies to the organization, not individual employees.
  • If membership has lapsed more than 5 years, former member companies may attend one PIMA Industry Insights Conference and one PIMA Consumer Insights Conference.

Guest Pricing


To attend evening social events, guests must be registered and have a name badge. Guest registrants include adults who are:

  • not employed in the industry
  • not attending in a business role
  • over the age of 18


If PIMA receives written notification by May 15, 2020, a full refund less a $350 handling fee will be issued, or registration may be transferred to another person. After May 15, only registration transfers to another person will be permitted. After, June 1, no registration transfers will be permitted. Please submit requests for cancellation or transfer to, or call PIMA at (817) 569-PIMA(7462).

Note: Resort attire is appropriate throughout the meeting.

New this Year


Don't miss out on this unique opportunity available at PIMA's Consumer Insights conference. PIMA brings innovative technology and digital services to Austin with this one-of-a-kind Technology Pavilion. Engage with industry tech leaders and demo various platforms to help your organization expand distribution capabilities and deliver better consumer experiences. Using the meeting app, attendees will also be able to schedule 1:1 meetings with pavilion participants and begin exploring how the latest in tech solutions can provide better solutions. Tech vendors must apply online by April 15. Space is limited.

2020 Consumer Insights Post Workshop:
Rapid Design Thinking for Highly Regulated Industries

At the PIMA Insights 2020 conference, attendees cited numerous obstacles to innovation, including a lack of resources, risk-averse cultures, and constraints imposed by regulation.

Learn how to apply design thinking practices that allow for quick alignment, ideation, and solutioning with stakeholders that are unfamiliar with product design methods. Attendees will work through a series of activities that result in a testable prototype and a method they can use to foster ideation and innovation within their respective organizations.

Learning Objectives

  • Quickly define and align on the challenge to overcome
  • Produce varied solutions that attack the challenge from multiple angles
  • Validate solutions quickly with low-fidelity prototypes
  • Tap the expertise of SMEs, including compliance SMEs, in a group setting
  • Use feedback from validation to jumpstart further innovation
  • When: Wednesday, June 17, 2020 / 1:30-4:30pm CST
  • Where: Hyatt Regency Austin
  • Facilitator: Kevin Hurwitz, Managing Partner, Praxent
  • Workshop Size: Space is limited to 35 participants
  • Fee: $99 for PIMA Members/$199 for Non-Members

About the Facilitator

Praxent, a PIMA member, is a digital innovation agency that develops frictionless customer experiences for financial services firms. Our team of US-based digital strategists, UX designers, and software developers works nationwide, converging at our home base in Austin, Texas. We help our financial industry clients accelerate innovation, build competitive advantage, and win.


The 2020 PIMA Consumer Insights Conference focuses on consumer behavior and technology trends impacting the consumer experience. The conference includes a balance of educational sessions to learn about trends and technologies impacting the industry and networking opportunities to meet and forge relationships with other Insurance and financial services executive leaders.


Hyatt Regency Austin

Enjoy a Convenient Stay near South Congress

Hyatt Regency Austin • 208 Barton Springs • Austin • Texas, 78704

Our downtown hotel is nestled on the shores of Lady Bird Lake with close access to 6th Street, the Austin Convention Center, and South Congress for entertainment, dining, and shopping. Take a five-minute walk to South Congress Bridge near sunset in the summer to catch Austin’s famous bat show, featuring more than 1.5 million Mexican free-tailed bats.


Attendees should first register for the Conference. All registrants will receive an electronic registration confirmation with housing link to make online housing reservations. Please book lodging promptly via the PIMA link vs. directly with hotel to ensure you receive our special rate. PIMA’s group rate of $235/night (plus tax) is only available through May 15, 2020, or until the room block is sold out.


Any guaranteed reservation not cancelled 72 hours prior to arrival will be subject to a one-night room and tax cancellation fee. If you have any questions regarding housing, please contact Michelle Boiani at Empire Meeting Solutions at 518-869-0738 or

PLEASE NOTE: Neither PIMA nor the hotel can guarantee availability at the special rate after May 15.


Who Should Attend?

Area President • CFO • Chairman • CMO • Co-Founder • COO • Corporate Vice President • Executive Vice President • Founder • Group Vice President • Head of Affinity Market • Head of Marketing • Head of Strategic Development • Managing Director • Managing Partner • National Vice President • Partner • President • Principal • Senior Vice President • Vice President


Any licensed insurance agency, broker or third-party administrator; or other non-licensed entity that generates revenue by taking a portion of the value of each sales transaction.

Business Partners

Any entity that supplies services to Distributors and Product Providers.

Product Providers

Any licensed insurance company, or other non-licensed entity, that generates revenue by creating products.

Who Attends?

Listed below are just a few of the companies who attend PIMA Insights Semi-Annual Conferences

Who Speaks at PIMA Insights?

Some of the outstanding speakers who graced the stage at PIMA Insights

Amit Dwahdal

Amit Dwahdal Aon Affinity

Denise Garth

Denise Garth Majesco

Ellen Carney

Ellen Carney Forrester Research

Gary Rifkin

Gary Rifkin Core Clarity, Inc.

Ido Segev

Ido Segev McKinsey & Company

Jamie Bisker


Lawrence Flang

Lawrence Flang AARP Services, Inc.

Natalie Dell O'Brien

Natalie Dell O'Brien Google

Olaf Frank

Olaf Frank Munich Re

Sam Affolter

Sam Affolter Liberty Mutual

Simon Bailey

Simon Bailey Simon T. Bailey International

Steve Garduilo

Steve Garguilo Action Surge

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